This page contains answers to Frequently Asked Questions related to Envoqon, products sold on Envoqon.com, and account management on Envoqon.com.
Pre-Purchase and Accounts Questions
How do I purchase on Envoqon.com?
Find the product you wish to purchase and click the Buy button. You’ll then be taken to our checkout page where you can log into your existing Microsoft account to use saved information or register a new account.
I haven’t received my receipt or licence keys
The e-mail is sent the moment your payment is approved, and that should be almost immediately. If you don’t receive an email receipt or login information soon after, contact us and we’ll check on your payment and account. Make sure you check your junk folder as well.
I can’t find my products purchased
If you don’t see your purchased products on the My Account page, please contact us. If you have another Microsft account or bought a product on behalf of a client, be prepared to provide that information.
I can’t purchase anything. There is an error during checkout!
Please contact us, and we’ll be happy to find out what happened.
Where do I download my purchase(s)?
Once your order is complete, a download link is shown on the Order Received page, and you will also receive an email notification with a download link. You may also visit our site at any time to download your purchase(s). Go to your account page and click the Downloads tab to find all available products. Viewing downloads on our site is also a great way to see other info, such as the current version of your product, when that version was released, and the Changelog for each update.
Where do I download an invoice for my order?
You can download a PDF invoice for your orders from the ‘Orders’ section of the Envoqon.com dashboard.
Can I try the product out before I buy?
Yes
Licence Questions - SharePoint web parts
An Envoqon.com, every web parts bought comes a licence valid for 2 years.
Is the licence a one-time license cost or does it need to be renewed on an annual basis?
Licenses are valid for 2 years from the date of purchase. After 2 years, you must renew it to use the product.
Can I use a licence on multiple tenants?
No. Licences are for a single tenant use.
Can I use single licence on multiple pages & sites
Yes. You can use a single licence for a web part on multiple pages and multiple sites.
Technical Questions
I have SharePoint 2016
Our SPFx webpart for SharePoint on-premises support SharePoint 2016 with Feature Pack 2. Make sure you have the Feature Pack 2 installed on your servers.
Take note, however, that by default, .json files are not allowed to be uploaded to SharePoint Server 2016 libraries, so farm level settings must be adjusted for this option.
Security and Data concerns
Envoqon Software values safety and protection of customer data above all else. Our web parts uses the SharePoint Framework (SPFx) development model and full trust client-side solutions that guarantee the integration of SharePoint data without compromising the safety of SharePoint environments.
Customers can rest assured that their data is not collected by Envoqon Software,
Can our web parts acquire any data from my environment, and if so, what kind of data is collected?
Our web parts only collect the necessary information to activate & check License. The following information is collected:
- Tenant URL - Your SharePoint tenant URL (e.g. mycompany.sharepoint.com) or SharePoint server URL when installed on on-premises SharePoint environment