Frequently Asked Questions

This page contains answers to Frequently Asked Questions related to Envoqon, products sold on Envoqon.com, and account management on Envoqon.com.

Pre-Purchase and Accounts Questions

Find the product you wish to purchase, click the Buy button, and select your subscription or package. You’ll then be taken to our checkout page where you can log into your existing Microsoft account to use saved information or register a new account.
The e-mail is sent the moment your payment is approved, and that should be almost immediately. If you don’t receive an email receipt or login information soon after, contact us and we’ll check on your payment and account.
If you don’t see your purchased products on the My Account page, please contact us. If you have another Microsft account or bought a product on behalf of a client, be prepared to provide that information.
Please contact us, and we’ll be happy to find out what happened.
Once your order is complete, a download link is shown on the Order Received page, and you will also receive an email notification with a download link. You may also visit our site at any time to download your purchase(s). Go to your account page and click the Downloads tab to find all available products. Viewing downloads on our site is also a great way to see other info, such as the current version of your product, when that version was released, and the Changelog for each update.
You can download a PDF invoice for your orders from the ‘Orders’ section of the Envoqon.com dashboard.
Yes

Subscription Questions

An Envoqon.com subscription is an annual purchase of an extension on Envoqon.com that gives access to support and updates for that extension for 1 connected tenant per subscription. More specific answers to subscription questions can be found below.

Renewals are billed at 100% of the current price, you can review this on the product listing on Envoqon.com. Auto-renewals are turned on by default and can be switched off.

All products from Envoqon.com need active subscriptions to access product updates and our support team.
One active and valid subscription key can be used on an active tenant.
No, subscriptions are not for a lifetime but each licence key is for a lifetime. Each key will be valid for the product you bought as long as you are using it on the same tenant.
You can still use the product on your tenant for as long as you like but you can no longer access the file for download or receive support or updates for the product.Many of our customers download their product(s) before the expiration of their subscription to keep a copy on file, if they know they cannot or will not renew. Our support team will not offer the download files if your subscription is expired.If you are having trouble with the product, go to the product page and check the Changelog to see if an update may help address the issue. When a product is not working, updating should always be the first step when troubleshooting.
The purchase of a product automatically gives you subscription and licence key that you can use to activate the product. While licence key does not expire, subscriptions need to be renewed every year.

Technical Questions

Our SPFx webpart for SharePoint on-premises support SharePoint 2016 with Feature Pack 2. Make sure you have the Feature Pack 2 installed on your servers.Take note, however, that by default, .json files are not allowed to be uploaded to SharePoint Server 2016 libraries, so farm level settings must be adjusted for this option.