This page contains answers to Frequently Asked Questions related to Envoqon, products sold on Envoqon.com, and account management on Envoqon.com.
Pre-Purchase and Accounts Questions
How do I purchase on Envoqon.com?
Find the product you wish to purchase and click the Buy button. You’ll then be taken to our checkout page where you can log into your existing Microsoft account to use saved information or register a new account.
I cannot pay with a credit or debit card. Can I use a wire transfer instead?
Yes, you can complete your order using a wire transfer.
On the checkout page, after clicking Place Order, please follow these steps:
Select Use new payment method
Choose Wire transfer
Click Pay
You will then receive the wire transfer details along with a unique Payment Reference. Please include this reference when making your transfer.
I haven’t received my receipt or licence keys
The e-mail is sent the moment your payment is approved, and that should be almost immediately. If you don’t receive an email receipt or login information soon after, contact us and we’ll check on your payment and account. Make sure you check your junk folder as well.
I can’t find my products purchased
If you don’t see your purchased products on the My Account page, please contact us. If you have another Microsft account or bought a product on behalf of a client, be prepared to provide that information.
I can’t purchase anything. There is an error during checkout!
Please contact us, and we’ll be happy to find out what happened.
Where do I download an invoice for my order?
You can download a PDF invoice for your orders from the ‘Orders’ section of the Envoqon.com dashboard.
Can I try the product out before I buy?
Yes
I need more time to try it out
No worries. Contact us using our contact form. Indicate your SharePoint tenant URL e.g. yourtenant.sharepoint.com
Can I contact support before purchasing or during the trial period?
Yes, if you have questions before making a purchase, our team is happy to assist you.
For pre-purchase inquiries, you can:
Email us directly at [info@envoqon.com]
Or use our contact form to submit your question
Please include as much detail as possible so we can provide accurate and helpful information.
We're here to help you make the right decision and ensure our product meets your needs.
Do you offer discounts for NGOs?
Yes, we offer a 20% discount on original purchase price to NGOs. To qualify, you'll need to provide documentation confirming your NGO status. Additionally, if you have a tax-exempt certificate, you can submit it to benefit from tax exemption through our payment processor.
Can I be tax-exempt if I have a tax-exempt certificate?
Yes, if you have a valid tax-exempt certificate, you can submit it to us. We’ll then provide you with a payment link that reflects the tax exemption.
Post-Purchase Questions
How do I activate the licence?
Read this post on how to activate the licence
How do I log into my account to view licence details?
If you made your purchase as a guest, please use the Forgot Password form on the My Account page to access your account. If you registered before making your purchase, kindly log in using those credentials.
How do I submit a support request or ticket?
Once your account has been approved, you can submit a support request by logging into the support portal and selecting the appropriate request type from the service catalog.
To submit a ticket:
Log in to the support portal (link will be specified in completed order email) .
Choose the relevant request category.
Fill out the request form with as much detail as possible.
Click Submit.
Why can't I submit a support request right after registering?
After registering with our support portal, your account must first be approved by our support team before you can submit any service requests.
This approval process helps us ensure that only users who have valid licence can submit support requests.
Licence Questions - SharePoint web parts
Is the licence a one-time license cost or does it need to be renewed on an annual basis?
We have two variations, subscription and one-time charge. Subscription is for 2 years from the day of purchase. One-time charge is for life.
How about support & updates?
Updates
Updates are for the lifetime of the product. The subscription licence is 2 years and one-time licence is lifetime.
Anytime we update the product, you can update it for free from the Microsoft App Source.
Support
For subscription licence, support ends when your subscription expires.
For one-time licence, support is limited to 2 years. You can optionally renew support anytime.
What is included in support?
The scope of support includes:
- Responding to queries regarding usage issues
- Addressing any reported bugs or issues
- Handling licensing-related inquiries
Can I use a licence on multiple tenants?
No. Licences are for a single tenant use.
What is a tanant?
A tenant refers to a SharePoint environment such as contoso.sharepoint.com. If you use another environment like contosodev.sharepoint.com, it will be considered a separate tenant.
Can I use single licence on multiple pages & sites
Yes. You can use a single licence for a web part on multiple pages and multiple sites in a tenant.
Technical Questions
I have SharePoint 2016
Our SPFx webpart for SharePoint on-premises support SharePoint 2016 with Feature Pack 2. Make sure you have the Feature Pack 2 installed on your servers.
Take note, however, that by default, .json files are not allowed to be uploaded to SharePoint Server 2016 libraries, so farm level settings must be adjusted for this option.
Security and Data concerns
Envoqon Software values safety and protection of customer data above all else. Our web parts uses the SharePoint Framework (SPFx) development model and full trust client-side solutions that guarantee the integration of SharePoint data without compromising the safety of SharePoint environments.
Customers can rest assured that their data is not collected by Envoqon Software,
Can your web parts acquire any data from my environment, and if so, what kind of data is collected?
Our web parts only collect the necessary information to activate & check License. The following information is collected:
- Tenant URL - Your SharePoint tenant URL (e.g. mycompany.sharepoint.com) or SharePoint server URL when installed on on-premises SharePoint environment